Terms of service

Last updated: 20/05/2026

OVERVIEW

Welcome to RY & RU. In these Terms of Service, the terms “we”, “us” and “our” refer to RY & RU. RY & RU operates this store and website, including all related information, content, features, tools, products and services (together, the “Services”) to provide you, the customer, with a curated shopping experience. RY & RU is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced here (including our Refund Policy and Privacy Policy), describe your rights and responsibilities when you use the Services. Please read these Terms carefully. By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ACCESS AND ACCOUNT

1.1 Eligibility
By using the Services, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and have the legal capacity to enter into a contract.

1.2 Account details
To use certain parts of the Services, including placing an order, you may be asked to provide information such as your email address, billing address, payment details, and shipping address. You confirm that any information you provide is accurate, current, and complete.

1.3 Account security
You are responsible for maintaining the security of your account and for all activity under your account. You must not transfer or assign your account to anyone else.

SECTION 2 - PRODUCTS AND INFORMATION

2.1 Product presentation
We make every effort to display product details as accurately as possible. However, colours and appearance may vary depending on your device, screen settings, and lighting.

2.2 Availability and limits
All product descriptions and prices are subject to change at any time without notice. We may discontinue products at any time and may limit quantities available per person, per order, or per region.

SECTION 3 - ORDERS

3.1 Order acceptance
When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion (for example, due to stock availability, suspected fraud, or pricing errors). Your order is not accepted until we confirm it. We reserve the right to refuse service to anyone for any reason at any time.

3.2 Payment
We must receive and process payment before an order is confirmed. Please review your order carefully before submitting. If we cancel or change an order, we will attempt to notify you using the contact information you provided.

3.3 Returns and exchanges
Purchases are subject to our Refund Policy, including any eligibility conditions for change-of-mind returns.

3.4 Personal use
You confirm purchases are for personal use and not for commercial resale. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 4 - PRICES, BILLING AND PROMOTIONS

4.1 Pricing
The price charged is the price shown at checkout at the time you place the order. Prices may not include shipping or other charges unless stated.

4.2 Promotions
Promotions and discounts may be subject to separate terms. Promotions may not be applied retrospectively unless we state otherwise.

4.3 Billing details
You agree to provide current, complete, and accurate purchase and account information and to promptly update it if it changes.

SECTION 5 - SHIPPING AND DELIVERY

5.1 Delivery estimates
Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, weather, customs (if applicable), or events outside our control.

5.2 Risk and title
To the extent permitted by law, risk in the goods passes to you when the order is delivered to the shipping carrier. If ACL or other laws apply different rules, those rules will prevail.

SECTION 6 - INTELLECTUAL PROPERTY

6.1 Our content
The Services and all content on the Services (including text, images, graphics, logos, design, and layout) are owned by or licensed to RY & RU and are protected by Australian and international intellectual property laws.

6.2 Permitted use
You may use the Services for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, or exploit any part of the Services without our written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools. We do not control those tools and provide them “as is” and “as available”. Your use of any third-party tools is at your own risk and may be subject to the third party’s terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for third-party content, products, or services. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

RY & RU is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with RY & RU. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and RY & RU, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RY & RU.

SECTION 10 - PRIVACY

Personal information we collect is handled in accordance with our Privacy Policy. Certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. Because our store is hosted by Shopify, Shopify may also process personal information to provide and improve the Services.

SECTION 11 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit feedback, reviews, or other content to us, you agree that we may use, reproduce, and share that content for business and promotional purposes.

You confirm that your content does not infringe any third-party rights and is not unlawful, misleading, or harmful.

We may, but are not obligated to, monitor or remove content that we consider inappropriate or in breach of these Terms.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RY & RU, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such