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Refund policy

Each RY & RU piece is made in small batches with care. We focus on thoughtful production to reduce waste and create garments that last. We truly hope you love your piece but if something isn’t quite right, we are here to help.

RETURNS, EXCHANGES & STORE CREDIT

We offer returns within 14 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and unused

  • With tags attached

  • In original condition and packaging

To start a return, please email us at hello@ryandru.com.au with your order details. Once approved, we will send instructions and your return address. Please take care when trying on purchased items, as items with make up stains and perfume are not eligible for exchange. Items sent back to us without first requesting a return will not be accepted.

EXCHANGES

Need a different size? We’re happy to exchange your item for the right fit.

STORE CREDIT

Prefer a different piece? We’ll issue store credit for the full item value (excluding shipping). Your credit:

  • Does not expire

  • Can be used on any future purchase

RETURN SHIPPING

For change of mind, return shipping is the customer’s responsibility. For faulty or incorrect items, we’ll cover return shipping. We recommend using tracked shipping for peace of mind.

SALE ITEMS

Sale items or gift cards are not eligible for change-of-mind returns.

ORDER CHANGES

As we process orders quickly, we are usually unable to make changes once your order is placed. But if something isn’t right after you receive it, we will always do our best to help.

DAMAGES OR ISSUES

Please check your order when it arrives. If your item is faulty, damaged, or incorrect, email us at hello@ryandru.com.au and we will make it right.

REFUNDS

Where applicable, refunds will be processed to your original payment method once your return is received and approved. Please allow:

  • Up to 5 business days for inspection

  • Up to 10 business days for your bank to process the refund

LOST RETURNS

We recommend using a trackable shipping service, as we cannot guarantee returns that are lost in transit.